Teams are an effective mechanism for producing a set of work that enables people to carry out a set of tasks or activities that are more than one person can normally do. It is widely accepted that a team, which is effectively managed has increased self confidence and functions more effectively.

One of the significant influences on a team is the manager and their qualities and style of management. Managers need to understand what motivates staff, how to manage difficult and sometimes confrontational situations and also to provide an arena where staff can develop and improve.

The flexibility of Keypoint allows the smart manager to use the information gathered in such a way that it can produce performance improvements. Surveys can take into account what the customers and clients say as well as the staff. Another key function is the use of a good questionnaire to establish the cultural strength of a team before a major organisational change.

NB: To use this pack you must have Keypoint installed on your computer.

The survey pack consists of a User Guide in PDF format, and a set of Keypoint 5.5 example questionnaires (as a zip file).

User Guide

Example Files (zipped)

The User Guide is divided into the following sections:

Section 1 – Feedback on Managing a Team
This section provides an overview of the use of questionnaires that provide reliable feedback for managers of teams and services.

Section 2 – Designing questionnaires
This section describes the role of questionnaires in the feedback process and provides tips for designing good questionnaires. It also discusses the Data Protection Act.

Section 3 – Overview of the templates
This is a breakdown of the contents of each of the templates. Suggestions are given for what audience the templates are best suited.

Section 4 – Using the templates
This section provides you with step-by-step information on how to open the templates and copy across questions you want in your questionnaire. It also tells you how to adapt questions you are using.

Section 5 – Analysing your data
This section provides instructions for performing a quick analysis of the data in Keypoint.

Section 6 – For more information
This section contains a list of resources you can consult for further guidance.