Environmental Health covers a wide range of functions. They include enforcement services such as street management and landowners' responsibilities to environmental officers, such as litter, graffiti and dog fouling. Regulatory services such as pollution control, public health issues and licencing are covered under these services, as well as, inspection of premises, including health & safety, and risk assessments of workplaces.

This guide is for anyone involved in providing Environmental Health Services to the general public. It offers some tips and techniques that will help you to gather feedback and evidence of strong performance and areas of development. The value of satisfaction surveys is that they help to develop a strong customer feedback structure.

NB: To use this pack you must have Keypoint installed on your computer.

These templates allow you to become immediately productive with Keypoint – you do not have to learn the entire product in detail before you can start producing your own questionnaires.

The survey pack consists of a User Guide in PDF format, and a set of Keypoint 5.5 example questionnaires (as a zip file).

User Guide

Example Files (zipped)

The User Guide is divided into the following sections:

Section 1 – Using questionnaires to support the Environmental Health Service
This section provides an overview of the use of questionnaires that provide reliable feedback for managers of teams and services.

Section 2 – Designing questionnaires
This section describes the role of questionnaires in the training needs analysis process and provides tips for designing good questionnaires. It also discusses the Data Protection Act.

Section 3 – Overview of the templates
This is a breakdown of the contents of each of the templates. Suggestions are given for what audience the templates are best suited.

Section 4 – Using the templates
This section provides you with step-by-step information on how to open the templates and copy across questions you want in your questionnaire. It also tells you how to adapt questions you are using.

Section 5 – Analysing your data
This section provides instructions for performing a quick analysis of the data in Keypoint.

Section 6 – For more information
This section contains a list of resources you can consult for further guidance.