The use of patient feedback in the clinical audit process as a contributor to the quality improvement cycle is a key element in improving patient care. Involving patients in the selection and evaluation of the structure, processes, and outcome of care against explicit criteria is now becoming part of the measuring current practice against agreed standards.

A good, reliable structured survey is likely to support substantial improvements in the quality of service to patients/users. It will also provide a way of focusing on the improvement of communication between disciplines, professions and at the primary/secondary care interface.

NB: To use this pack you must have Keypoint installed on your computer.

The survey pack consists of a User Guide in PDF format, and a set of Keypoint 5.5 example questionnaires (as a zip file).

User Guide

Example Files (zipped)

The User Guide is divided into the following sections:

Section 1 – Clinical Audit survey feedback
This section provides an overview of the use of feedback, assessment and evidence gathering to support organisational development.

Section 2 – Designing questionnaires
This section describes the role of questionnaires in the feedback process and provides tips for designing good questionnaires. It also discusses the Data Protection Act.

Section 3 – Overview of the templates
This is a breakdown of the contents of each of the templates. Suggestions are given for what audience the templates are best suited.

Section 4 – Using the templates
This section provides you with step-by-step information on how to open the templates and copy across questions you want in your questionnaire. It also tells you how to adapt questions you are using.

Section 5 – Analysing your data
This section provides instructions for performing a quick analysis of the data in Keypoint.

Section 6 – For more information
This section contains a list of resources you can consult for further guidance.