IMPORTANT INFORMATION FOR KEYPOINT END-USERS

Technical support for Keypoint – arrangements from January 08

As of 1st January 2008 we no longer provide technical support to users of Keypoint versions 1 - 4. Our aim is to provide you with a superior survey solution; as a result we have to retire older versions from time to time in order to develop and support new products.

Users of Keypoint version 1 - 4 are encouraged to upgrade to the latest version of the software in order to continue receiving free technical support and benefit from the new features of Keypoint.

Click here to download a FREE demo of the latest version of Keypoint and discover how you can benefit from upgrading.

Users can phone, fax, email, or contact us using the NEW online chat facility below. We aim to solve a problem within 24 hours, although a solution for most issues can be offered within minutes by phone or via the online chat facility.

There is a comprehensive list of Frequently Asked Questions which many customers find solve their problem saving them valuable time:

• Keypoint FAQ's
• DataDesk FAQ's

Make sure you have the latest version of the software as this may solve the problem you are experiencing. You can find out which version of Keypoint you have by clicking on About Keypoint from the Help menu of your software (eg MU 4.0.0.34). Click here for update information.

Please have the following information available before contacting support:

1. Product name and version (check About KeyPoint on the Help menu)
2. Version of Windows (XP, 2000, 98…)
3. A description of the problem including any error messages
4. If possible, steps to follow to reproduce the problem
   

Contact details:

Phone: 01223 815210 ext 791
Fax: 01223 864962
Email: support@camsp.com