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Products and Services Survey

product and service surveyThis is a comprehensive set of surveys that provide the user with a whole range of feedback opportunities to improve the quality of the services and products provided by an organisation.

 

Customer Satisfaction Survey
Collect, analyse and plot customer satisfaction feedback with this survey. Discover the strengths and weaknesses in the products and services you provide.
customer satisfaction surveyweb version customer satisfaction surveypdf version customer satisfaction surveykp 5.5 file
(zipped)


Customer Service Questionnaire
A questionnaire to assess the quality of customer service and support offered.
customer satisfaction surveyweb version customer satisfaction surveypdf version market research surveykp 5.5 file
(zipped)


Customer Service and Product Quality
This survey examines the brand quality of product(s) alongside the customer service, which supports the same product(s).
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Departmental Customer Survey
This is a satisfaction survey that asks staff to rate their department's attitude both towards customer care and towards staff teamwork.
customer service and product qualityweb version departmental customer surveypdf version departmental customer surveykp 5.5 file
(zipped)


Event Survey
This is a simple feedback form that can be used by small or large groups to gather information regarding an event or events. It can be used to gain a flavour of how the customer or client perceived the success of the occasion.
customer service and product qualityweb version customer service and product qualitypdf version departmental customer surveykp 5.5 file
(zipped)

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Garage Service Questionnaire
A questionnaire to be filled out by the customer AFTER their vehicle has been serviced by the garage. This survey records customer satisfaction and the quality of service provided.
consumer surveyweb version employee morale surveypdf version employee motivation questionnairekp 5.5 file
(zipped)


ISP Quality
This survey is aimed at gaining feedback either from an internal support function or from a contracted supplier. The example used in this survey is an Internet Service Provider.
employee feedback surveyweb version consumer surveypdf version consumer surveykp 5.5 file
(zipped)


New Product Concept
This questionnaire, which is easily adapted, can provide valuable feedback on a proposed service or product before market launch.
consumer surveyweb version consumer surveypdf version consumer surveykp 5.5 file
(zipped)


Product Satisfaction
This survey is aimed at customers as after sales feedback. It provides a business with an opportunity to consider not only the product but also the service provided as a wrapper around it.
product satisfaction surveyweb version product satisfaction surveypdf version product satisfaction surveykp 5.5 file
(zipped)


Sales Personnel
This questionnaire has been designed for sales personnel to assess their own training need. It will be most effective if a slightly adapted questionnaire is also given to the immediate superior of each staff member being assessed, and the results compared.
product satisfaction surveyweb version product satisfaction surveypdf version product satisfaction surveykp 5.5 file
(zipped)

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 Sales Staff Qualities Survey
This survey is aimed at gathering customer feedback on the level of service provided by direct sales staff. It covers attitude, quality of service and helpfulness.
product satisfaction surveyweb version product satisfaction surveypdf version product satisfaction surveykp 5.5 file
(zipped)


Service Quality
This survey provides feedback on employees attitudes and the provision of ‘high quality’ service. It also encourages them to provide comments and suggestions to contribute towards improving the service they provide and selling the product better.
service qualityweb version service qualitypdf version service qualitykp 5.5 file
(zipped)


Training Services Evaluation
This survey is designed to provide the manager with an opportunity to feedback on the organisation’s provision of training services.
service qualityweb version service qualitypdf version service qualitykp 5.5 file
(zipped)


Vehicle Fuel
This survey is about vehicle fuel purchasing and vehicle fuel prices.
service qualityweb version service qualitypdf version service qualitykp 5.5 file
(zipped)
 
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