Usability of Council's Website
Councils now regularly use consultation and feedback to improve the usability of their websites. Often this work is supplemented by a panel of local citizens to provide feedback.
Q1.
Do you know what the councils website address is?
Yes
No
Q2.
How did you first become aware of the council website?
Browsing the internet
Searching for the web site
By post
In contact with council officers
By email
In the library
Other
Q3.
Were you aware that our website address is on all our publications?
Q4.
When was the last time you saw or heard our website being advertised?
Within the last 3 days
In the last week
About a month ago
Never seen or heard any publicity
Q5.
Did you know our website address was in the local telephone directory?
Q6.
How easy is the website to use?
Very Easy
Fairly Easy
Not Very Easy
Difficult
Very Difficult
Q7.
Can you provide a reason for the last answer you made?
If you have visual difficulties please would you answer this question for us.
Q8.
Was the website accessible to you?
If you answered no to the last question would you please answer Question 9.
Q9.
What do you think we need to do to improve the website for you to use?
Q10.
Please rate the following five areas of the website
Good
Fair
Poor
No opinion
The home page
The site index
The site map
Link to contact us
The look of the website