Allocation of social housing satisfaction survey
This survey is useful for councils and housing association who have responsibility for letting social housing. It provides an opportunity to assess satisfaction levels to improve the current service and can be used annually to provide baseline data to compare with.
Q1.
How easy did you find it to get in touch with service dealing with allocation of lettings?
Very Easy
Not Very Easy
Very Difficult
Fairly Easy
Difficult
Q2.
Did you get information that was easy to understand?
Yes
No
Some
Q3.
How helpful were the staff involved?
A Lot
A Little
No Opinion
Q4.
How well were you kept up to date with progress?
A little
Enough
None at all
Q5.
How well did we listen to what you had to say?
None At All
Q6.
Did we treat you fairly at all times?
Q7.
What is your current tenancy status?
Council tenants
Housing association tenants
Home seeker
Q8.
What could we do to improve our current allocations policy?
Q9.
When was the last time you contacted the service for allocating housing?
Within the last three months
Within the last six months
Within the lst 12 months
Longer than 12 months
Q10.
How did you contact us?
By letter
By phone
By email
At an office
Q11.
What was the purpose of your contact?
To enquire about an existing application
To request housing registration forms
To enquire about a new application
To make enquiries about a vacant property
To check position on the housing list