Piloting Service Changes
This survey is designed to support feedback on user reaction to service changes. It is most useful where there are a range of internal and external customers in an organisation who may need to have diverse service activity.
1. Name of team/service
Cost effectiveness
2.
Have the changes been financially beneficial to your service?
Yes a lot
Yes a little
No difference
Worse
Much worse
Service level agreements
3.
Are the changes in the service provided better defined?
Yes
No
No difference noticed
Facilities and resources
4.
What are the most important changes in the service you were looking for?
More resource available
Less cost
Greater range of services
Other
Quality
5.
How would you expect the service changes to be measured for improvement?
By regular feedback
Through structured questionnaires
By agreed performance indicators