Home Improvement Grants Customer Satisfaction Survey
Please answer the following questions giving a rating as follows:
1 = very satisfied 2 = satisfied 3 = dissatisfied 4 = very dissatisfied
1
Before the work on your home started, did you receive enough information about the process?
2
3
4
How easy was the information to understand?
Did we provide enough information about your responsibilities to prepare your home before work commencement?
Do you have any suggestions for how we could have better prepared you for work commencing?
5
How satisfied were you with the assistance you received when you first contacted us?
6
How helpful and courteous did you find our staff?
7
How satisfied were you that we assisted in resolving any specific queries you had?
8
How satisfied were you with the installations at your property?
9
How satisfied were you with the quality of work that was carried out?
10
How satisfied were you with the assistance
you received if you encountered any problems
during the works?
11
How satisfied were you that we replied promptly to any of your enquiries?
12
How can we improve our service in the future? Please record your comments here.