Home Care Service - Users Satisfaction Survey
The Department of Health set Domiciliary Care National Minimum Standards, on 1st April 2003. All Domiciliary Care providers are regularly inspected against these standards.
There is a requirement within these standards to continuously monitor the quality of care provided. A yearly survey is one way in which this can be done.
1.
Do your care workers do the things you need doing?
Almost always
Sometimes
Almost never
2.
Which of these would you want your carer workers to do as well?
More domestic tasks
Current domestic tasks better
Help with washing and bathing
Help with hair washing
Help with transport
Help with garden and outside
Prepare drinks and meals
Someone to listen and talk to
3.
Please answer YES or NO to each of the following statements:
Carer workers have personal problems that affect my support
Yes
No
Carers are too rushed for time
Carer support is unreliable
Changes in arrangements are not clear
4.
Are you kept informed of changes in your home care service?
I never know about the changes
Sometimes I am told about the changes
Somebody usually lets me know
I am always told about any changes
5.
Do your care workers come at times to suit you?
They always come at times to suit me
They usually come at times to suit me
They sometimes come at times to suit me
They never come at times to suit me
6.
Quality of life
I am safe in my home
Strongly Agree
Agree
Neutral
Disagree
Disagree Strongly
I am always as clean as I can be
I am as comfortable as I am able to be
I have as much contact with other people as I want
I go to bed when I want to
I feel in control of my daily life
7.
Do you always see the same care workers?
No, I never do
Usually
Always
8.
Support from your care worker
My care workers are helpful and friendly
strongly agree
agree
disagree
strongly disagree
My personal details are not shared with other people being cared for
My care workers are thorough at what they do
I am treated with respect
My care workers are honest
9.
Are you happy with the way your care workers treat you?
Yes, always
Yes, usually
10.
If you could change one thing in your support, what would it be?
11.
Do you use Direct payments?
Don't know
12.
Do you receive any support from family and friends?
Yes, from someone living with me
Yes, from someone who does not live with me
Yes, from a number of family and friends
13.
Which of these services have you used in the last month?
None of these services
Meals on Wheels
Day Centre
Community Nursing
Short breaks
Residential Care
14.
How would you describe your general health?
Very Good
Good
Fair
Bad
Very bad
15.
How long have you been receiving help in your home from Adult Social Care?
More than 5 years
2-5 years
1-2 years
6 months to 1 year
Under 6 months
16.
Did you answer this questionnaire by yourself?
Yes, with help from a care worker
Yes, with help from a friend
Yes, with help from a family member