Adult Library User Survey
Libraries regularly sample the usage of the library and profile activity of key groups by gender, age and disability. The outcome of the survey will contribute towards BVPI 118 and Public Library Standard 12, 14 and 15.

web version

pdf version

kp 5.5 file
(zipped)

Carers Survey
Each carer has specific and individual needs. This provides the Adult Social Care services, and all agencies, with a challenge in terms of providing the range of services necessary. This survey is a tool to help identify the needs of the carers.

web version

pdf version

kp 5.5 file
(zipped)

Child Protection - Service Users Feedback
All Local Authorities now maintain a Safeguarding Board with partner agencies. Part of the commitment to the work of the Board improving is to gain feedback from service users. This survey is a useful tool with participants at any Child Protection conferences involving parent, carers and children.

web version

pdf version

kp 5.5 file
(zipped)

Customer Focus Self-assessment
This self-assessment questionnaire is designed to be used in preparation for work developing team and service awareness of their customer focus.

web version

pdf version

kp 5.5 file
(zipped)

Developing a Team
Use this upward feedback questionnaire to gauge how well things are going, and to identify development needs in good practice.

web version

pdf version

kp 5.5 file
(zipped)

back to top >

Equality Awareness & Procurement
Local Government has a responsibility to ensure that any contractor supplying goods and services on the organisation's behalf will have the same standards regarding the Equality Policy. This questionnaire provides the basis for deciding what support is needed, if any, to meet those needs.

web version

pdf version

kp 5.5 file
(zipped)

Home Care Service
The Department of Health set Domiciliary Care National Minimum Standards on 1st April 2003. There is a requirement within these standards to continuously monitor the quality of care provided. A yearly survey is one way in which this can be done.

web version

pdf version

kp 5.5 file
(zipped)

Home Improvement Grant
A customer satisfaction survey to monitor the success of a local government's Home Improvement Grant scheme.

web version

pdf version

kp 5.5 file
(zipped)

Journeys to Work
Travel to work surveys provide planning authorities with valuable information about patterns of behaviour with regard to personal travel. A survey like this is easily adapted to precede or follow up initiatives that are designed to facilitate improved use of public transport.

web version

pdf version

kp 5.5 file
(zipped)

Mental Health Carers
The role of the Mental Health carer is often complex and includes support for more than one medical condition. This survey provides an opportunity to profile the support and roles of the carer.

web version

pdf version

kp 5.5 file
(zipped)

back to top >

Piloting Service Changes
This survey is designed to support feedback on user reaction to service changes. It is most useful where there are a range of internal and external customers in an organisation who may need to have diverse service activity.

web version

pdf version

kp 5.5 file
(zipped)

Planning Applications
This survey is for adaptation and use with planning applications that can be sampled to provide evidence for BV111. It is important that the applicant and their nominated representatives complete the whole questionnaire.

web version

pdf version

kp 5.5 file
(zipped)

Preparing for Change
This short survey enables organisations to check the preparedness of individuals for potential change. It will provide feedback on which areas are ready and which need further input so that preparation time can be managed efficiently.

web version

pdf version

kp 5.5 file
(zipped)

Recruitment Feedback Survey
This survey should be carried out as an online feedback activity following recruitment drives.

web version

pdf version

kp 5.5 file
(zipped)

Recycling
This survey is intended to gather information on residents behaviour and attitude to recycling household waste.

web version

pdf version

kp 5.5 file
(zipped)

Residents Survey - Quality of Life
This survey is useful to gauge residents expectations about their quality of life with regard to social housing and local amenities.

web version

pdf version

kp 5.5 file
(zipped)

back to top >

Residents Survey - Town Planning
New Councils often need to engage with their residents to support the creation, updating and revision of any major planning proposals. This survey provides a template for local councils to invite residents to have a dialogue with them that could help shape those proposals. This should provide a framework for any 'blueprint' then developed or reviewed.

web version

pdf version

kp 5.5 file
(zipped)

Respite Care - Disability
This survey provides a template for considering ways of establishing ways of providing breaks and respite that are more inclusive.

web version

pdf version

kp 5.5 file
(zipped)

Social Housing Allocation Satisfaction
This survey is useful for councils and housing association who have responsibility for letting social housing. It provides an opportunity to assess satisfaction levels to improve the current service and can be used annually to provide baseline data to compare with.

web version

pdf version

kp 5.5 file
(zipped)

Usability of Council Website
Councils now regularly use consultation and feedback to improve the usability of their websites. Often this work is supplemented by a panel of local citizens to provide feedback.

web version

pdf version

kp 5.5 file
(zipped)

Youth Centre - Feedback of Use
This is a useful way to invite feedback from Young People using leisure facilities and to invite dialogue and conversation.

web version

pdf version

kp 5.5 file
(zipped)

back to top >

legal disclaimer \| privacy notice \| site map \| © Logotron Ltd \| email us on keypoint@camsp.com