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Facilities and Services Survey

facilities and services surveyThe value of feedback is vital to an organisation that wants to be the most effective it can be in providing services.

Choosing the right channel of communication is one of the hardest, and most important decisions you will ever make in providing your products and services. Your national assessment profiles such as CPA depend on this. You can use Keypoint to get feedback from your client and consumers preferred method of communication.

 

Training Services Evaluation Survey
 This survey is designed to provide the manager with an opportunity to feedback on the organisation’s provision of training services.
customer satisfaction surveyweb version customer satisfaction surveypdf version customer satisfaction surveykp 5.5 file
(zipped)


Customer Focus Self-assessment Questionnaire
 This self-assessment questionnaire is designed to be used in preparation for work while developing a team and service awareness of their customer focus.
customer satisfaction surveyweb version customer satisfaction surveypdf version customer satisfaction surveykp 5.5 file
(zipped)


Carers Survey
 The needs of Carers is a key issue and a high priority for Adult Social Care. Each Carer has specific and individual needs. This provides the Adult Social Care services, and all agencies, with a challenge in terms of providing the range of services necessary. This survey is a tool to help identify the needs of Carers.
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Business Support Quality Survey
 Feedback from users of internal support functions is vital to improve and sustain service quality. This survey can easily be adapted to cover basic functions such as PC support, Internet access, buildings access control and phone queries.
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Event Survey
 This is a simple feedback form that can be used by small or large groups to gather information regarding an event or events. It can be used to gain a flavour of how the customer or client perceived the success of the occasion.
consumer surveyweb version consumer surveypdf version consumer surveykp 5.5 file
(zipped)


Service and Team Survey
This survey has been set up to gain feedback from employees working within a large organisation and concentrates upon how effective internal team structures are in meeting customer concerns.
local government surveyweb version local government surveypdf version local government surveykp 5.5 file
(zipped)
 
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