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Customer Services Survey

customer service survey A library of Keypoint forms for professionals who want to design and analyse questionnaires in order to gain feedback for the improvement in the quality of service provision. These surveys can also be used to provide evidence for the success, or otherwise, of a product / brand.

Aquarium Visitor's Survey
This questionnaire asks visitors to give their honest opinion about a day spent at a (conjured) sea-life centre. The survey could be modified to suit any leisure facility or tourist attraction.
customer satisfaction surveyweb version customer satisfaction surveypdf version customer satisfaction surveykp 5.5 file
(zipped)


Bank Customer Satisfaction Survey
Collect, analyse and plot customer satisfaction feedback with this survey. Discover the strengths and weaknesses in the products and services you provide.
customer satisfaction surveyweb version customer satisfaction surveypdf version customer satisfaction surveykp 5.5 file
(zipped)


Bank Customer Service Monitoring
Are customers, who have personal dealings with a local branch, happy with the banking service provided for them? This questionnaire has been designed to capture this customer satisfaction information.
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Conference Evaluation
This survey evaluates the subject matter and quality of speakers at a conference. Was the event of value and relevance to those who attended?
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Customer Focus Self Assessment
This self-assessment questionnaire is designed to be used in preparation for work developing team and service awareness of their customer focus.
customer focus surveyweb version customer focus surveypdf version customer focus surveykp 5.5 file
(zipped)

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Customer Satisfaction
A survey that captures customer feedback to assist in the improvement of the quality of the services and products provided by an organisation.
consumer surveyweb version consumer surveypdf version events evaluation surveykp 5.5 file
(zipped)


Customer Service Questionnaire
This questionnaire could be used by email, or through call back from a service centre, to get customer feedback on the quality of the service provided by the call centre.
consumer surveyweb version consumer surveypdf version events evaluation surveykp 5.5 file
(zipped)


Departmental Customer Survey
This is a satisfaction survey that asks staff to rate their department's attitude both towards customer care and towards staff teamwork.
market research surveyweb version market research surveypdf version market research surveykp 5.5 file
(zipped)


Garage Service Questionnaire
A questionnaire to be filled out by the customer AFTER their vehicle has been serviced by the garage. This survey records customer satisfaction and the quality of service provided.
consumer surveyweb version employee morale surveypdf version employee motivation questionnairekp 5.5 file
(zipped)


Product Satisfaction
This survey is aimed at customers as after sales feedback. It provides a business with an opportunity to consider not only the product but also the service provided as a wrapper around it.
product satisfaction surveyweb version product satisfaction surveypdf version product satisfaction surveykp 5.5 file
(zipped)

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 Sales Staff Qualities Survey
This survey is aimed at gathering customer feedback on the level of service provided by direct sales staff. It covers attitude, quality of service and helpfulness.
product satisfaction surveyweb version product satisfaction surveypdf version product satisfaction surveykp 5.5 file
(zipped)


Service Quality
This survey provides feedback on employees attitudes and the provision of ‘high quality’ service. It also encourages them to provide comments and suggestions to contribute towards improving the service they provide and selling the product better.
service qualityweb version service qualitypdf version service qualitykp 5.5 file
(zipped)
 
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