The use of surveys to gauge customer satisfaction is a very common process. This suite demonstrates the range and functions that are available to the user to carry out this task.

Aquarium Visitor's Survey
Bank Customer Satisfaction Survey
Bank Customer Service Monitoring
Conference Evaluation
Department Customer Survey
Customer Satisfaction

Aquarium Visitor's Survey
This questionnaire asks visitors to give their honest opinion about a day spent at a (conjured) sea-life centre. The survey could be modified to suit any leisure facility or tourist attraction.

web version

pdf version

kp 5.5 file
(zipped)

Bank Customer Satisfaction Survey
Collect, analyse and plot customer satisfaction feedback with this survey. Discover the strengths and weaknesses in the products and services you provide.

web version

pdf version

kp 5.5 file
(zipped)

Bank Customer Service Monitoring
Are customers, who have personal dealings with a local branch, happy with the banking service provided for them? This questionnaire has been designed to capture this customer satisfaction information.

web version

pdf version

kp 5.5 file
(zipped)

Conference Evaluation
This survey evaluates the subject matter and quality of speakers at a conference. Was the event of value and relevance to those who attended?

web version

pdf version

kp 5.5 file
(zipped)

Department Customer Survey
A questionnaire that asks employees to judge the customer service quality maintained by their own department. Is the department, as a whole, successfully catering to the needs of the customer? Are employees happy with the departmental spirit of teamwork?

web version

pdf version

kp 5.5 file
(zipped)

Customer Satisfaction
A survey that captures customer feedback to assist in the improvement of the quality of the services and products provided by an organisation.

web version

pdf version

kp 5.5 file
(zipped)

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