Improving Social Services is currently a national priority and, in order that this may have the greatest effect, changes are happening in conjunction with the modernisation of the NHS.

The increasing demand for services and care packages has placed huge pressure on existing resources and the drive for client led care has meant that targeting key areas and making the most of the services is vital. Keypoint can offer service managers and strategic decision makers the tools to gather evidence and feedback that can accurately and efficiently inform choices.

Patient Care – Elderly Persons
Home Care Service
Mental Health Carers Feedback
Carers Survey
Home Improvement
Respite Care

Patient Care – Elderly Persons
This audit tool is for those working in the community health sector and in particular the services for the elderly whilst in hospital. The tool is comprehensive and easily adapted to take account of a different client group.

web version

pdf version

kp 5.5 file
(zipped)

Home Care Service
The Department of Health set Domiciliary Care National Minimum Standards, on 1st April 2003. All Domiciliary Care providers are regularly inspected against these standards. There is a requirement within these standards to continuously monitor the quality of care provided. A yearly survey is one way in which this can be done.

web version

pdf version

kp 5.5 file
(zipped)

Mental Health Carers Feedback
The role of the Mental Health carer is often complex and includes support for more than one medical condition. This survey provides an opportunity to profile the support and roles of the Carer.

web version

pdf version

kp 5.5 file
(zipped)

Carers Survey
The needs of Carers are a key issue and a high priority for Adult Social Care. Each Carer has specific and individual needs. This provides the Adult Social Care services, and all agencies, with a challenge in terms of providing the range of services necessary. This survey is a tool to help identify the needs of the Carers.

web version

pdf version

kp 5.5 file
(zipped)

Home Improvement
This survey can but used to gather information about improvements and adaptations made for people living at home and receiving care.

web version

pdf version

kp 5.5 file
(zipped)

Respite Care
This survey provides a template for considering ways of establishing ways of providing breaks and Home Care that are more inclusive.

web version

pdf version

kp 5.5 file
(zipped)

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