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"Keypoint's powerful analysis facility, together with its in-built ability to present findings as a series of easy-to-follow tables and graphs, makes it simple to communicate the results in a way that everyone can comprehend."

Christine Shepherd, Learning Evaluator, Derbyshire Constabulary

Overview of Derbyshire Constabulary

Derbyshire Constabulary is part of the UK Police service, working alongside a number of Government and independent organisations to help better understand the communities served. Some of the key partners include: the Home Office, National Organisations such as Victim Support, and Police Authorities.

Problem Needing Addressing

Questionnaires and surveys operate at many levels within the Police, however within the Derbyshire Constabulary they are chiefly used by the Evaluation Team. Data capture techniques currently include; paper surveys, focus groups and telephone interviews. Paper surveys, for example, are used to gather responses to a variety of issues ranging from training needs analysis to post course evaluations. Because Keypoint allows the Evaluation Team to generate a range of surveys they are confident that the time commitment from participants to complete them is not too demanding. Therefore avoiding the dreaded ‘questionnaire fatigue’, which can contribute to ‘poor’ data being collected.

Why Keypoint?

Keypoint was the obvious choice for Derbyshire Constabulary. It is cost effective and the product’s scope addresses a wide variety of needs and has the capacity for large-scale surveys. The Keypoint Scanning Module was the perfect solution for on-going evaluation issues. The team now scan the surveys quickly and accurately, saving considerable time and money.

How Has Keypoint Helped Address the Problem?

Keypoint’s effectiveness and speed of operation enables the Evaluation Team to tackle multiple tasks with relative ease. Using Keypoint has enabled the team to assess the quality of the training and monitor whether officers receive an appropriate level of training. Furthermore, the added value of the Scanning Module means that paper surveys can be scanned and input automatically into Keypoint to be analysed. Purchasing this software has significantly improved the accuracy of data collection by quickly finding and isolating inconsistent responses, such as failure to answer questions, which in the past has proven to be extremely time consuming and laborious.

Major Successes Resulting from Keypoint

The core benefit of Keypoint is its reliability and accuracy. The department has been able to assist the Constabulary in developing policing excellence, by addressing particular issues raised from the survey responses and analysis using Keypoint. This in turn, has allowed evaluators to pinpoint the current strengths and weaknesses of the training their Police Officers receive and improve it in the future.

Plans for Keypoint in the Future

Keypoint fulfils all our needs; it had been particularly useful in providing us with visual representations of survey and questionnaire results. The Department is very pleased and have no plans to use any other software in the future.